![]() Read the table as in the following example: Multiple users… (but not a single user) …from outside our organization…Can’t join a Skype for Business Online meeting from multiple computers: (is usually caused by) Lync federation issue or external network issue.īe aware that each column and each row are mutually exclusive. However, some categories may be outside the technical support boundaries of a Skype for Business Online support engineer. This table is provided to help scope the problem to a certain category. When you have the answers to these questions, see the following table to determine the kind of issue that you’re dealing with. Can the affected users reproduce the problem on a single computer or on multiple computers?.Are the users internal or external to your organization?.How many users does the problem affect?. ![]() Before you start, ask yourself and any external users who are experiencing the issue the following questions: Let’s assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Below are the instructions provided by Microsoft: Microsoft has developed detailed instructions for IT administrators to diagnose the issues and fix the problems based on the root causes. See contact photos in the roster or active speaker area.With the many different types of endpoints and network configurations that organizations use, there can be different ways that users connect to their Skype for Business environment, and as such, different sources of issues when connecting. Navigate to any Skype for Business screens other than the Meeting conversation and the Meeting settings screens. View the meeting roster, and see the names and titles of the other participants. Open the Meeting settings screen and change your settings for using Wi-Fi with video and meeting content, and for Text telephone (TTY) mode. Here are some things you can and can’t do as a meeting guest if you’re not signed in to Skype for Business: Once you enter your name, you’ll be admitted to the conversation window for the meeting (or into the Lobby if the meeting leader has decided to use that feature). Manually open the Google Play Store, search for "Skype for Business," and download the app. When the notification “Open this page in Google Play Store” appears, tap Open to be directed to download Skype for Business from the Google Play Store. Use the Home button to send the Safari page to the background, and then reopen Safari. You can do one of two things to work around this issue: However, instead of directing you to the Google Play Store, this link opens a blank page in the Safari browser. This page contains a link for installing the Skype for Business app. Notes: If you haven't installed the app and you try to join a Skype for Business meeting from the meeting invitation, you’ll be redirected to a Join Launcher page. When you tap the meeting link on your mobile device, you’ll get a Skype for Business prompt to join the meeting.Įnter the name that you want shown to other participants in the meeting. ![]() Once you’ve installed the Skype for Business app, here’s what to do next: ![]() Manually open the App Store, search for "Skype for Business," and download the app. When the notification “Open this page in App Store” appears, tap Open to be directed to download Skype for Business from the App Store. However, instead of directing you to the App Store, this link opens a blank page in the Safari browser.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |